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British Airways is preparing to expand its India operations as the market continues to show strong travel demand. The airline currently operates 56 weekly flights from five Indian cities to London and plans to add a third daily service on the Delhi-London route next year, subject to approvals. India has become British Airways' second-largest market after the US, supported by local hiring across cabin-crew bases and its Gurugram service centre. Partnerships with IndiGo and Qatar Airways allow the airline to serve 13 Indian destinations, indicating steady growth in its India strategy.
British Airways is looking to increase its presence in India as the airline continues to observe strong and consistent demand for international travel. India has become the carrier's second-largest market after the US, supported by a growing customer base and the airline's long-term focus on building operations across Indian cities. Advertisement
The airline currently runs 56 weekly flights from India to London, operating three daily flights from Mumbai, two from Delhi, and one each from Bengaluru, Hyderabad and Chennai. The company has indicated that it aims to introduce a third daily Delhi-London flight next year, and this step will depend on regulatory approvals. British Airways' Chief Operating Officer Rene de Groot explained that the airline reviews its schedule frequently to match customer needs and will adjust capacity when demand supports expansion.
British Airways has maintained a strong emphasis on hiring in the regions where it operates. The company continues to employ local crew in all five Indian cities it serves. Its customer service centre in Gurugram, known as CallBA, currently employs nearly 2,000 staff who support travellers across the US, Europe and Asia-Pacific. The airline has gradually expanded this workforce over the years as part of its long-term strategy for the Indian market.
Connectivity remains a major part of British Airways' growth plan. The airline has a codeshare partnership with IndiGo, enabling customers to access a broader domestic network. Through its wider partnership with Qatar Airways, the airline is able to provide connections to 13 destinations in India, with a combined 148 weekly flights operated through direct London services and Doha-linked connections.
To support passengers requiring additional assistance, the airline recently introduced an in-person 'Meet and Assist' service for travellers flying from India to the UK. This service, available in local languages, aims to make the travel process smoother for passengers who need extra support at airports.
British Airways has also observed that the growth of Indian airlines such as IndiGo and Air India is contributing positively to India's position as a rising global aviation hub. The airline views this trend as aligned with its own expansion plans and expects India to play an increasingly significant role in international aviation.
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