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The Navi Mumbai Municipal Corporation (NMMC) has introduced a WhatsApp chatbot service, enhancing its digital initiatives to simplify civic interactions. Under the guidance of Municipal Commissioner Dr Kailas Shinde, this tech-driven facility allows residents to access property tax and water bill information, and make payments directly via WhatsApp. Citizens can initiate the service by sending 'Hi' to the official chatbot number 8291920504. This innovation complements existing digital platforms such as the NMMC website and My NMMC app, along with payment modes like UPI, credit/debit cards, and mobile wallets.
As part of its continued focus on digital governance, the Navi Mumbai Municipal Corporation (NMMC) has taken another citizen-friendly step by launching a WhatsApp-based chatbot. This initiative, implemented under the leadership of Municipal Commissioner Dr Kailas Shinde, aims to make municipal services more accessible through mobile devices, putting essential facilities just a tap away for city residents. Advertisement
Currently, citizens can pay their property tax or water bills via various online platforms including the official NMMC website (www.nmmc.gov.in), the My NMMC mobile app, and multiple digital payment modes like credit cards, debit cards, and popular UPI-based services such as Google Pay, PhonePe, and Paytm.
The new WhatsApp chatbot service adds to these options by offering seamless access to property and water bill details directly through one of the most widely used messaging platforms. By simply sending a 'Hi' message to 8291920504 - the official NMMC WhatsApp chatbot number - users can initiate the process.
The bot then interacts with the user, beginning with a choice of preferred language, either Marathi or English. After language selection, citizens are prompted to choose between property tax or water billing services, followed by the entry of their Property ID or consumer number.
Once these details are submitted, users are provided with their tax or water bill information, a copy of the latest bill, and a direct payment link. This allows for both information access and instant bill payment in a few simple steps.
The municipal corporation has emphasised that this chatbot service is intended to enhance transparency, efficiency, and convenience in civic administration. By incorporating cutting-edge technology into routine processes, NMMC continues to strengthen its digital-first approach. Commissioner Dr Kailas Shinde has encouraged residents to make extensive use of this facility for smoother civic interactions.
By embedding such smart technologies into municipal frameworks, the corporation is not just streamlining public services but also setting a precedent for other urban bodies to follow. This move reflects a broader commitment to integrating citizen-centric technology that bridges administrative systems with public convenience, encouraging higher compliance and smoother communication between the civic authority and its residents.
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